Our FAQ section provides answers to common questions and concerns regarding water service connections, billings, metering and payment. Click on the questions below to view and hide the answers.

Water Service Connections (WSC)

  1. Who can apply for a new water service connection?

  2. What are the requirements for a new water service connection?
  3. Why did MRWD disconnect my water service?
  4. Can I request MRWD to temporarily disconnect my water service connection?
  5. What should I do if my water service connection was disconnected?
  6. Upon termination of my water service contract, will my Guaranty Deposit be refunded?
  7. How much is the reconnection fee?
  8. What do I do if I see leaks before my water meter?

Billing-related Concerns

  1. Why does my water bill increase abruptly?
  2. Why is my water bill computed as average?
  3. Why do I get a Notice of Disconnection, even if I have already paid my bill?
  4. Why does my bill reflect an unpaid amount which I already settled the previous month(s)?
  5. What is the minimum amount that MRWD bills its customers?
  6. How do I contest my water billing?

Meter-related Concerns

  1. Why does the tiny wheel in my water meter continue to spin even though we are not using any water?
  2. How come the tiny wheel in my water meter does not spin even though we are using water?
  3. Can I request for a new meter?
  4. What should I do if my meter was stolen?

Payments

  1. Can I pay my water bill even if I do not have my Statement of Account (SOA)?
  2. Can I pay my water bill even if it has a Notice of Disconnection?
  3. Where should I pay if my water service connection is disconnected?
  4. Do the payment centers accept check payments?
  5. What happens if I overpay my bill?

Water Service Connections (WSC)

  1. Who can apply for a new water service connection?

    The owner of the property where the service connection will be installed, or his/her authorized representative, may file the application at the MRWD Business Area office that has jurisdiction over the property.

  2. What are the requirements for a new water service connection?

    For residential property owners, the requirements are as follows:
    • Proof of property ownership
    • Completed application form
    • Approved Water Service Contract
    • Valid government-issued ID and proof of billing